Samsung Quality Issue Management

Samsung Quality Issue Management Harsh Yadav   REFLECTION SAMSUNG NOTE 7 (QUALITY ISSUE) Introduction Samsung is one of the leading technology giants around the globe encompassing numerous business sectors like electronics, construction, life insurance, etc. in its portfolio. With its headquarters in Seoul, Samsung Electronics, one the various affiliates of Samsung group has been able to retain highest market share (21% 23%) in smartphone business in the past couple years, beating its major competitor Apple by a huge margin of around 9% (International Data Corporation, 2016). On 19th August, 2016, Samsung released its latest smartphone model named Samsung Galaxy Note 7. Considering the success of its previous versions, Note 7 was supposed to be a major competition for its rival iPhone. Unfortunately, within 2 months of its release, Samsung had to discontinue its manufacturing in October 2016 due to some quality issues with its battery, as there were many cases reported where the battery suddenly caught fire. Impact It was a huge blow on Samsungs brand image as its latest smartphone release was facing major quality issues. This not only affected the companys reputation but also raised the fingers on its research and development department, which is known for its innovative designs. Moreover, this issue was putting the safety of the Note 7 customers at a huge risk. According to the United States Consumer Product Safety Commission, around 90 incidents of battery overheating were reported along with 55 incidents of property damage and 26 incidents of burns in the US, all due to Samsung Note 7 (Chen Sang-Hun, 2016). Samsungs next step For damage control, Samsung had to recall its 2.5 million released Note 7 handsets (Mozur Lee, 2016). In its official statement, Samsung requested the customers to get their devices replaced at nearest Samsung store for a safer Note 7 device. As it was the worst quarter of a year for Samsung in past few years, the replacement sets also started facing the same issues and the company had no other choice but to order for the second recall for all the available Note7 devices in the market, including the so called safer replacement devices. The company assigned two separate teams for investigating the root cause of the problem. Ultimately in October, 2016, Samsung officially discontinued producing Note 7 handsets, incurring a loss of around $17 billion in lost sales from its expected sales of around 19 million units (Carlon, 2016). Root Cause After this tremendous mishap, Samsung sent a report to KATS (Korean Agency for Technology and Standards) explaining the reasons for this quality control issue which was originally due to a defect in their Note 7 design (Hollister, 2016). In Lithium ion batteries used in smartphones, there is a thin plastic layer that separates the positive and negative poles which need to be insulated from each other in order to avoid short circuit causing overheating of the battery and eventually fire. The design of the phone was such that it was putting a lot of pressure on the battery which led the plastic layer to get punctured and hence the short circuit. This defect was revealed while revising the assembly process of the phone (Hollister, 2016), which had to be done for Quality Management purpose. This was the reason which didnt allow the companys corrective action of changing the Note 7s batteries and sending them as safer replacements, to succeed. Samsung refunded the customers and learned some lessons from this mistake and also made critical improvements in its quality control process. This had to be done to maintain customer relationship. One of the contributing factors for this quality failure was the time factor from triple constraints, as Samsung was in a rush to beat iPhone 7, which hampered the quality considerations in Note 7s design. This also forced the company to re-evaluate every process in its product development cycle (Kovach, 2016).Also, due to the time constraint only Samsung had to stop Note 7s production and concentrate on it next model, otherwise they could have found out the problem and correct it. References Carlon, K. (2016, October 11). Samsung permanently discontinues the Galaxy Note 7, $17 billion in sales lost. Retrieved February 19, 2017, from www.androidauthority.com: http://www.androidauthority.com/samsung-galaxy-note-7-permanently-discontinued-721283/ Chen, B. X., Sang-Hun, C. (2016, October 11). Why Samsung Abandoned Its Galaxy Note 7 Flagship Phone. Retrieved February 19, 2017, from New York Times: https://www.nytimes.com/2016/10/12/business/international/samsung-galaxy-note7-terminated.html?_r=0 Hollister, S. (2016, October 10). Heres why Samsung Note 7 phones are catching fire. Retrieved February 19, 2017, from CNET: https://www.cnet.com/news/why-is-samsung-galaxy-note-7-exploding-overheating/ International Data Corporation. (2016, November 26). Smartphone Vendor Market Share, 2016 Q3. Retrieved February 19, 2017, from IDC: http://www.idc.com/promo/smartphone-market-share/vendor Kovach, S. (2016, November 5). Samsungs culture needs to change if it wants to survive. Retrieved February 19, 2017, from BusinessInsider: http://www.businessinsider.com/samsung-reaction-to-note-7-recall-2016-11 Mozur, P., Lee, S.-H. (2016, September 2). Samsung to Recall 2.5 Million Galaxy Note 7s Over Battery Fires. Retrieved February 19, 2017, from The New York Times: https://www.nytimes.com/2016/09/03/business/samsung-galaxy-note-battery.html

Categorical imperative Essay

Philosophers usually tend to think and respond in totally different and opposite ways. However, in Glaucon’s challenge, Aristotle, Spinoza, Hume, Kant and Mill agreed that it’s an uncontrollable system of desire. In Glaucon’s challenge he describes three important ideas. The first idea is â€Å"of the nature and origin of unjust, according to the common view of them† (488). The second idea is â€Å"I will show that all men who practice justice do so against their will, of necessity but not as a good† (488). The third idea is â€Å"I will argue that there is reason in this view, for the life of the unjust is after all better far than the life of the just† (488). Each one of these philosophers responded to this challenge similar and different manners. Aristotle believed that to be a good man is to have good morality. In his point of view he sees that morality gives a reason that leads to actions. Artistotle respond toward Glaucon’s challenge is reason guides passion. This makes him an injustice man because he just cares about how to please himself and follow his desire. Spinoza’s idea is emotions have nothing to do with human beings its reasons that guide us. He believed that passion and emotions leads us to be changeable due to how the world around us and not necessarily our knowledge. Reasons give us the opportunity to gain knowledge of life. Spinoza becomes unjust and gives reasons to Glaucon’s challenge. From Hume’s point of view he believed that benevolence makes us social being instead of self interest. Hume’s main concern is sympathy and empathy. Sympathy is the nature of human that makes them human beings. It’s the ability to see feel pity toward other. Empathy is the understanding of pain and happiness of one another. Hume believed that all human are selfish and that their passion guides their reasons. Passion and reasons is not having emotions or feeling pity. Hume’s view is that we should the ability to feel others emotions and understand them. Kant sees that the categorical imperative is the only moral way to act. Categorical imperatives are based on ideals of logic and acts on duty. He believed that if you feel satisfied about something you did, you shouldn’t consider it a reward but rather as a bonus for you. We only do moral things because it’s in fulfill our interest and benefit. Kant responds to Glaucon’s challenge that if the act is immoral, then it cannot be considered into categorical imperative. Mill’s view is that everyone should be satisfied and happy. He believes that everyone should think of the consequences of their actions before deciding to make them. Mill puts others as well as himself into consideration before any action. He doesn’t argue towards or against Glaucon’s challenge, he just cares about his pleasure and others. Each philosopher had his own argument toward Glaucon’s challenge. Their ideas were unjust happiness towards Glaucon’s challenge. Aristotle and Hume had opposite views. Aristotle‘s idea towards the challenge was reason guides passion, where Hume’s idea was passion guides reason. Mill and Kant had the same assumptions. Mill expresses about pleasure and Kant was certain about duty. Mill agrees with Aristotle as well, they believe that happiness is a man’s ambition and human existence. Spinoza is just unjust to the whole idea of the challenge. These philosophers’ ideas were very similar that a man would behave unjust if he had the ring.

What Is So Fascinating About Term Paper Examples?

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Summary Of If You Give A Mouse A Muffin - 980 Words

1. Running Records- Starting on my third visit I started to keep running records of Jimmy’s reading. I collected three samples of his reading to be able to really asses his reading using miscue analysis and his CWPM (correct words per minute) and his WPM (words per minute). The first book that Jimmy selected was an AR book that was titled â€Å"War of the Worlds†. Based off of the AR guidelines it was a 3.2 reading level. This means third grade second six weeks. The next two samples were from a book that I selected. That book was titled â€Å"If You Give a Mouse a Muffin†. The AR reading level for this book was 2.4 which means second grade 4th six weeks. You will notice that the reading level of these books jumps drastically I did this because he struggled with the book that he selected that was at a higher level. This hurt his fluency, CWPM, WPM, and comprehension. I will discuss each of these in detail in different sections. One of my suggestions is that he work on books at a low er level to really build a prior knowledge in vocabulary, work on fluency, and his CWPM, and WPM which the running records show. First Passage 209 Words in passage 60 Total Miscues 52 Total Acceptability Miscues (Doesn’t change the meaning of word) 34.74 WPM; 24.76 CWPM Second Passage 306 Total Words 46 Total Miscues 39 Total Acceptability Miscues 40.62 WPM; 34.51 CWPM Third PassageShow MoreRelatedEntrepreneurship: Venture Capital and International Information Programs12997 Words   |  52 Pagesfancy shop selling only French pastries. But customers wanted to buy muffins as well. Rather than risking the loss of these customers, the entrepreneur modified her vision to accommodate these needs. †¢ Leadership is the ability to create rules and to set goals. It is the capacity to follow through to see that rules are followed and goals are accomplished. †¢ Passion is what gets entrepreneurs started and keeps them there. It gives entrepreneurs the ability to convince others to believe in their visionRead MoreMarketing Management 14th Edition Test Bank Kotler Test Bank173911 Words   |  696 Pagesthinking Difficulty: Easy 120) Marketing has been described as being both an art and a science. Discuss the differences and similarities between these two marketing thrusts. Provide your theoretical response and a real-life example where you have seen both processes work effectively at creating customer value and loyalty. Answer: The student should demonstrate his or her understanding that the marketer must use data to understand customer needs and translate this understanding into properly